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This is a video call so there are two streams: audio and video.
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See the receiver lost packets in the streaming statistics of the branch IP phone:īad quality is seen only on the branch side and because the central site sees a good image, it looks like the stream from the central to the branch site seems to be losing packets over the network. In this scenario, the problem encountered is that video calls from IP phone A to IP phone B result in bad video quality from central site A to branch site B where central has good quality but the branch side has issues. IP phone A (central siteA) > 2960 switch > Router > WAN router (Central site) > IPWAN > WAN router(site B) > Router > 2960 > IP phone B This is useful when you must troubleshoot audio and video quality issues when network losses are suspected. You can use Wireshark filters in order to analyze simultaneous packet captures taken at or close-to the source and destination of a call.
This document describes the process of how to decipher the Real-Time Streaming (RTP) stream for packet loss analysis in Wireshark for voice and video calls.
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